Privacy Policy

1. Operator and contact

QuizRank is operated by Ersin Avni trading as QuizRank (ABN 16 861 703 434), based in New South Wales, Australia. This policy describes how we process information for QuizRank accounts, gameplay and supported features. For questions, access, corrections, deletion requests or privacy complaints, email ersin@avniforge.com.

2. Eligibility

You must be at least 16 to create a QuizRank account. V2 signup asks users to confirm they meet this age requirement. We do not collect a full date of birth or independently verify age through that declaration. Existing accounts are not automatically removed solely because of the new signup requirement.

3. Information processed

Account and support: account identifiers, email address where supplied by your sign-in provider, display name, account preferences, authentication details and the content of support requests.

Game and social features: quiz answers and results, score and streak data, ranks, gameplay milestones, power-up balances and usage, challenge invitations, settings, participant names, standings and shared challenge results.

Purchases and fraud prevention: product identifiers, item quantities, store transaction identifiers, purchase and refund status, virtual-item credits and spending records, and one-way identifiers used to prevent duplicate or fraudulent transactions. QuizRank does not collect your full payment-card details through app-store checkout.

Technical and security information: app and device information, relevant request identifiers, operational logs and error information as processed by the services enabled for your app version. The specific data available can vary by platform and installed version.

4. Purposes of processing

We use information to sign users in; provide quizzes, rewards and rankings; manage challenges and fair-play rules; issue and verify purchases; detect misuse; provide customer support; administer access, correction and deletion requests; and keep the service reliable and secure.

5. Visibility to other players

Display names, scores, positions and certain achievements may be visible on leaderboards. Participants in a challenge may see other participants' display names and challenge scores. Ordinary public leaderboards do not need your private email address or payment details. Avoid putting sensitive information in your display name or shared invitations.

6. Service providers

QuizRank uses Firebase services for sign-in, application records, storage and server-side processing where enabled. Apple and other supported app stores process in-app purchases. RevenueCat supports purchase verification, transaction events and account-related purchase processing in V2 development. These providers may process information according to their own privacy policies and technical requirements. Additional diagnostics, analytics or other SDK processing should be reflected in the app-store disclosures for the particular released version.

7. Purchases and refunds

Purchase records support secure crediting and recovery of Sparx and Power Boosts. When a verified full refund is received, we may revoke unspent units attributable to that purchase. Spent units and purchases without reliable attribution, partial or ambiguous notices, and refund reversals can require review. We retain limited one-way transaction or identity markers where needed to prevent duplicated credits or fraudulent recreation of deleted accounts. We do not store your full app-store payment-card number.

8. Advertising and tracking

Advertising is not currently integrated in the V2 implementation covered by this policy update. We are not claiming that AdMob, ad tracking, ad-personalisation, age-specific ad controls or consent flows are active. If advertising is added before a future app submission, this policy and the app-store privacy disclosures must be updated to describe actual providers, data use and applicable choices before release.

9. Location and international processing

Firebase, app stores and other technology providers may process or store information outside Australia. We do not claim a particular data-hosting region or fixed overseas retention period without verifying the applicable service configuration and provider terms.

10. How long information is kept

Account-related data is kept while needed to provide the service, respond to support or security incidents, or satisfy applicable requirements. When a verified account deletion completes, the V2 process deletes known active account-linked records. Minimal security deletion markers and one-way identity/transaction hashes may remain to prevent fraud or replay. Provider logs, app-store transactions, backups and other external records may have separate retention processes. We do not promise an unverified universal deletion deadline.

11. Account deletion

Request deletion through the app's account settings where supported, or visit quizrank.com.au/delete-account and contact ersin@avniforge.com. We verify that you own the account before deleting it. The V2 deletion process removes the authentication account, profile, gameplay history, rankings, digital-item balances, purchase mappings and stored user files. In shared challenges, other participants and their scores remain, while the deleted account's identifying details and contributions are removed or adjusted.

Some deletion operations may remain pending while retries are performed, including provider-side processing. A minimal security marker and one-way transaction/identity hashes may be retained, and a temporary deletion-status proof may remain until it expires and the cleanup process removes it. Deleting QuizRank does not itself cancel subscriptions with another provider or erase all external backups and logs immediately. If you cannot sign in, contact support using the email associated with your account where possible; identity verification is required before we act.

12. Security

We use access controls, authenticated server operations, transaction checks and other security measures designed to protect QuizRank information. No online system can guarantee absolute security.

13. Access, correction and privacy complaints

You may request access to or correction of personal information, or raise a privacy complaint, by emailing ersin@avniforge.com. We may need to verify your identity. We will consider complaints and respond in accordance with applicable requirements. Where applicable, you may also contact the Office of the Australian Information Commissioner.

14. Updates and contact

We will update this policy when material data-handling practices change, including if advertisements or additional SDKs are introduced. Check this page for the latest revision date. Operator: Ersin Avni trading as QuizRank, ABN 16 861 703 434, NSW, Australia. Contact ersin@avniforge.com.